ORDER & SHIPPING
Q: Can I receive my order on a specific date?
A: You can enter your preferred delivery date in the order notes at checkout. While we will do our best to accommodate your request, we cannot guarantee exact delivery dates.
Q: Where do orders ship from?
A: A: All orders are shipped from our distribution center on the East Coast of the United States via UPS.
Q: How long does shipping take?
A: Orders typically arrive within 3–5 business days after shipping. However, delivery times may vary depending on location and UPS logistics.
Q: How is the shipping cost calculated?
A: Shipping costs are automatically calculated based on the order amount and delivery location. The final cost will be displayed at checkout. Free shipping is not currently available.
Q: How can I track my shipment?
A: Once your order is shipped, you will receive an email with a UPS tracking number. You can use this number to check your order’s delivery status in real time.
Q: What should I do if my package is delayed or my tracking information is not updating?
A: Please check your UPS tracking information first. If there has been no update for more than 48 hours, or if there is an issue with your delivery, please contact our customer service team.
Q: Will all items in my order be shipped together?
A: In most cases, all items in your order will be shipped together. However, depending on warehouse locations and supply chain logistics, some items may be shipped separately.
Q: Do you offer weekend or holiday deliveries?
A: Delivery schedules are subject to UPS’s operating calendar. Weekend and holiday deliveries may not be available.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States. However, for bulk orders, international shipping may be arranged upon request. Please contact us for further details.
PRODUCT INFORMATION & USAGE
Q: What is the shelf life of your products, and how should they be stored?
A: The expiration date is printed on each product’s packaging. We recommend storing products in a cool, dry place. Once opened, keep the package sealed. Some products may require refrigeration after opening.
Q: Are your products vegan or gluten-free?
A: Product ingredients vary. Please check the detailed ingredient list on each product page.
Q: Do your products contain artificial sweeteners?
A: Some products may contain artificial sweeteners, while others use natural sweeteners. Please refer to the ingredient list for more details.
Q: Can you recommend bases that pair best with certain beverages or menuitems?
A: Yes! We offer tailored recommendations based on the type of beverages served at cafés and restaurants. For example, we can suggest the ideal bases for milk teas.
Q: Do you provide recipe guides for using your products?
A: Yes, we offer a variety of beverage and culinary recipes. You can find them in the Recipe Section on our website.
Q: Do you have a physical store where I can sample the products?
A: We currently operate as an online store only and do not have a physical retail location.
B2B SOLUTION & CUSTOMIZATION
Q: Do you offer long-term supply contracts?
A: Yes, we provide long-term supply options. Please contact us to discuss your specific needs.
Q: Do you offer private-label custom product manufacturing?
A: We do not currently offer private-label production, but we can recommend products that best suit your menu.
Q: Can you provide custom packaging for my brand?
A: We do not offer fully customized packaging at this time, but we can provide guidance on product packaging options.
Q: Do you offer wholesale pricing?
A: We do not apply standard wholesale pricing. Pricing and order quantities can be customized based on individual agreements.
Q: Can I request product samples for menu development?
A: Yes, we offer paid sample packages. The cost of the sample can be deducted from your first official order.
B2C CUSTOMER SUPPORT
Q: Can individual customers place orders?
A: Yes, Foodrellausa sells products to both businesses (B2B) and individual customers (B2C).
Q: Is there a minimum order quantity?
A: No, there is no minimum order requirement. You can order as little or as much as you like.
Q: Do you offer gift packaging?
A: We currently only offer standard packaging and do not provide gift-wrapping services.
Q: What is your return and exchange policy?
A: You may return unused products within 7 days of receipt. For non-defective returns, the customer is responsible for return shipping costs. If the product is defective, we offer a free exchange or full refund.
Q: Can you guarantee continuous product availability?
A: Yes, we prioritize inventory for customers with long-term supply contracts to ensure consistent availability.
Q: Do you offer buyer consultations?
A: Yes, we offer personalized consultations for B2B customers. We can provide product samples and assist with menu development.